Welcome to Baby Bliss by Faviola’s Help Center! Our priority is to make your shopping experience delightful and hassle-free. Whether you’re looking for the perfect headband or a special outfit for your little one, we’re here to help. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.

Getting Started

  • Creating an Account: Sign up to create your account. It’s simple and quick. Having an account allows you to check out faster, save multiple shipping addresses, and view and track your orders.
  • Placing Your First Order: Browse through our adorable collection, choose the perfect items, select sizes, add them to your cart, and proceed to checkout. It’s that easy!

Ordering & Payment

  • How to Place an Order: Browse our categories, select the items you love, choose the right sizes, add them to your cart, and proceed to checkout. Don’t forget to review your order before finalizing!
  • Payment Methods: We accept various payment methods including credit cards and PayPal.
  • Using Coupon Codes and Gift Cards: If you have a coupon code or gift card, simply enter the code at checkout to apply the discount.

Shipping & Delivery

  • Shipping Information: We offer free shipping on all orders. Orders are handmade and usually dispatched within 1-2 business days. Learn more on our Shipping Details page.
  • Tracking Your Order: Please note that tracking is not available as we ship from Costa Rica using the Costa Rican postal service.

Returns & Refunds

  • Return Policy: We do not accept returns or exchanges, but if there’s an issue with your order, please contact us immediately.
  • Cancellations: You can request a cancellation within 3 hours of purchase.

Product Information

  • Product Materials and Care: Our products are handmade with love, using high-quality materials. Handle them with care and follow the care instructions on the product page.
  • Sizing Guide: Choosing the right size is crucial. Pay attention to the sizing guide on each product page to ensure the perfect fit for your baby.

Account Management

  • Managing Your Account: Log in to your account to update your profile, change your password, manage addresses, and view your order history.
  • Order History: Keep track of your past orders and details through your account.

Privacy & Security

  • Protecting Your Data: Your privacy is important to us. Read our Privacy Policy to learn how we protect your personal information.

Contacting Support

  • Reach Out to Us: Have questions or need further assistance? Don’t hesitate to contact us through our Contact Us page. We’re here to help!


  • Frequently Asked Questions: For quick answers to common questions, please visit our FAQ page.

Feedback & Suggestions

  • We Value Your Opinion: Your feedback helps us grow. Share your shopping experience and suggestions to help us serve you better.

Community & Social Media

  • Join Our Community: Stay connected! Follow us on Facebook, Instagram, and Pinterest for the latest updates, promotions, and adorable photos of our products in action.

Thank you for choosing Baby Bliss by Faviola. We are honored to be a part of the special moments in your little one’s life.